Position available: Receptionist
Department: Front Office
Work hours: Shift Work (Early shift starting at 06h00, late shift finishing at midnight), Weekends & Public Holidays
Application (Short CV) to: [email protected]
Closing date: 30 June 2023
Main Tasks and Responsibilities
- To undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience.
- Check-in and check-out of arrival guests/groups
- To build a good rapport with all guests and resolve any complaints/issues quickly to maintain high quality customer service.
- To deal with guest requests to ensure a comfortable and pleasant stay.
- To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible.
- To be responsible for accurate and efficient accounts and guest billing processes.
- To assist in keeping the hotel reception area clean and tidy at all times.
- To undertake general office duties, including correspondence, emails, filing and switchboard, to ensure the smooth running of the reception area.
- To administer all routes of reservations to ensure that room bookings are made and recorded accurately.
- To ensure that all reservations and cancellations are processed efficiently.
- To keep up to date with room prices and special offers to provide accurate information to guests.
- To assist with concierge related duties such as arranging transfers, excursions etc for guests.
- To report any maintenance, breakage or cleanliness problems to the relevant manager.
- To administer the general petty cash system and float in an accurate manner.
- To undertake all training as required (e.g. first aid, health and safety, customer service).
- To undertake any other ad-hoc duties relevant to the post, as and when required.
Requirements:
- Minimum grade 12 certificate
- Computer literate
- A friendly and welcoming approach
- High standards of dress and presentation
- Drivers Licence
- Ability to remain calm during difficult situations or in a very busy environment
- The ability to work unsupervised
- Excellent interpersonal skills, including a pleasant telephone manner
- Good administrative skills and the ability to use email and booking systems / OPERA or Protel knowledge
- Good team working skills.
- Strong work ethic
- Flexibility