Position available: Receptionist

Department: Front Office

Work hours: Shift Work (Early shift starting at 06h00, late shift finishing at midnight), Weekends & Public Holidays

Application (Short CV) to: [email protected]

Closing date: 30 June 2023

Main Tasks and Responsibilities

  • To undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience.
  • Check-in and check-out of arrival guests/groups
  • To build a good rapport with all guests and resolve any complaints/issues quickly to maintain high quality customer service.
  • To deal with guest requests to ensure a comfortable and pleasant stay.
  • To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible.
  • To be responsible for accurate and efficient accounts and guest billing processes.
  • To assist in keeping the hotel reception area clean and tidy at all times.
  • To undertake general office duties, including correspondence, emails, filing and switchboard, to ensure the smooth running of the reception area.
  • To administer all routes of reservations to ensure that room bookings are made and recorded accurately.
  • To ensure that all reservations and cancellations are processed efficiently.
  • To keep up to date with room prices and special offers to provide accurate information to guests.
  • To assist with concierge related duties such as arranging transfers, excursions etc for guests.
  • To report any maintenance, breakage or cleanliness problems to the relevant manager.
  • To administer the general petty cash system and float in an accurate manner.
  • To undertake all training as required (e.g. first aid, health and safety, customer service).
  • To undertake any other ad-hoc duties relevant to the post, as and when required.

Requirements:

  • Minimum grade 12 certificate
  • Computer literate
  • A friendly and welcoming approach
  • High standards of dress and presentation
  • Drivers Licence
  • Ability to remain calm during difficult situations or in a very busy environment
  • The ability to work unsupervised
  • Excellent interpersonal skills, including a pleasant telephone manner
  • Good administrative skills and the ability to use email and booking systems / OPERA or Protel knowledge
  • Good team working skills.
  • Strong work ethic
  • Flexibility