Position Summary:
The Front Office Manager manages all aspects of the department including but not limited to operations, planning, budgeting, staffing, and payroll in accordance with hotel policies and procedures. The Front Office Manager provides leadership and support to all members of the Front Office and implements and enforces standard operating procedures and operating standards in all areas supervised.
The Goal of the Front Office Manager:
- Must exhibit an excellent service attitude and be willing to go out of their way to accommodate the guests and exceed their expectations.
- Must be flexible and able to adjust to meet the changing needs of guests.
- Must maintain a level of professionalism and communicate effectively.
- Must show enthusiasm for the job, front office and the hotel.
- Must be considerate, patient and willing to help out fellow employees.
- Must have a good self-image and be able to command the respect of the employees.
- Must be able to tolerate pressure and work calmly and efficiently during busy times.
- Must handle guest complaints according to policies and procedures.
- Possess the highest work ethics, personal morals and honesty beyond reproach.
Knowledge and Abilities:
- Exceptional language/communication skills – verbal and written
- A friendly and welcoming approach
- High standards of dress and presentation
- Ability to remain calm during difficult situations or in a very busy environment
- Excellent interpersonal skills, including a pleasant telephone manner
- Excellent administrative skills
- Excellent teamwork skills.
- Strong work ethic
- Flexibility
- Excellent organization skills
- Previous Front Office Management Experience
- Experience in PROTEL
- Hotel school / Hospitality related qualification
Please send a CV to: [email protected] including salary expectations
Subject line: FO Manager
